YONO LITE SBI - Frequently Asked Questions
SIM Binding
1. Is One user one device more secure?
Yes, One user one device registration process of YONO LITE will now make application more secure by implementing one user restriction per device.
2. What if the user changes the SIM in the existing application?
If the registered SIM is not available then we below given message will be displayed to the user. “‘Dear User, The registered SIM is not available in your device. Do you want to register again?.’ with REGISTER and CANCEL button.
On click of REGISTER, user will navigate to SIM selection screen and will be able to re-register the application.
On click of CANCEL button, application will be closed. User can continue using the app once the registered SIM is available on the phone.”
3. What is the new Registration process?
Registration process: Android
- Download and open YONO Lite SBI app from Play store, Select SIM 1 or SIM 2, which is registered with SBI to complete the Registration process. No SIM selection required in case of single SIM.
- A message will be shown on the screen regarding sending an SMS from the device for validating mobile number.
- Click on ‘Proceed’ button and an SMS containing a unique code will be sent from the device to a pre-defined Number. Kindly note that for sending the SMS standard SMS charges are applicable as per your SMS plan.
- On registration screen, enter User Name and Password and click REGISTER button.
- Accept the Terms and Conditions for registration by selecting the check box and click ‘Ok’ button.
- After that an activation code will be sent to the registered mobile number. This activation code will be valid for 30 minutes.
- User has to complete the activation by inputting the Activation code in the app.
- User can now login to YONO Lite application.
Registration process: iOS
- Download and open YONO Lite app from App store. A message will be displayed regarding sending an SMS from the device for validating the mobile number.
- Click on ‘Proceed’ button, a unique code will be auto filled in default SMS app with a pre-defined Number. User must send the SMS within 30 seconds from Phone number linked with SBI Account to proceed. Kindly note that for sending the SMS standard SMS charges are applicable as per your SMS plan.
- On registration screen, enter User Name and Password and click REGISTER button.
- Accept the Terms and Conditions for registration by selecting the check box and click ‘Ok’ button.
- After that an activation code will be sent to the registered mobile number.
- User has to complete the activation by inputting the Activation code in the app.
- User can now login to YONO Lite application.
4. Can I use the application in multiple mobile phones?
No. If you wish to register from another mobile, then insert the same SIM in the new handset and follow the registration process mentioned above.
5. What if I lost my handset where YONO Lite application was registered?
Kindly block your SIM and once you procure the new SIM from the telecom operator, kindly use the same SIM in new mobile handset and follow the registration process.
GENERAL CATEGORY
1.What is Yono Lite SBI?
It is State Bank of India Retail banking application offered on Mobile. All the existing Yono Lite SBI app users and Internet banking users can use this application. The application is available at Google Play store, Apple App store for iOS and Microsoft Store for Windows. SBI Retail Internet Banking Users can download the application from respective application market places and access the application with his/her internet banking username and password.
The following service can be seamlessly experienced using the application:
| Financial Transactions | Non-financial transactions |
|---|---|
| Fund Transfer to accounts in SBI and other Banks to registered beneficiaries | Manage Debit Cards Access and Transaction Limits |
| Credit Card ( VISA ) transfer | ATM cum Debit Card hot listing |
RTGS Funds transfer |
m-Passbook |
| Quick Transfer using IMPS for unregistered beneficiaries | Cheque Book Request|
| mCash Facility | Online Nomination |
| Instant Opening and Closure of Term and Recurring Deposits | Locker Availability Enquiry |
| IMPS Funds Transfer | Aadhaar Linking |
| Mobile Top -Up and DTH Recharge | TDS Enquiry |
| Post-paid bill payment | Call Us |
| Bill Pay for registered billers | State Bank Collect |
| Voice Assisted Banking | PPF Account |
| UPI | Transfer of Savings Account |
2. What are the key benefits of this ?
It helps customers to conduct banking transactions 24x7 at his/her convenience from any place (Yono Lite SBI ) just by the use of a mobile phone.
3. Who can apply for this ? How do I register for the mobile banking service?
This is available to all SBI customers having an operative savings bank or current account
4. What are the accounts that can be linked for Mobile Banking service? I have accounts in different branches. How do I register for mobile banking service for all these accounts?
All the accounts linked to the CIF number will be automatically linked.
5. Is this available 24x7?
Yes, this is available round the clock.
6. Is there a limit on the size of payment I can make?
Yes. Following are the transaction limits for the respective mode of transaction:
| Transaction | Per day Limit (in Rs.) | Overall Daily Limit (in Rs.) | EasyPIN overall category limit | EasyPIN Limits (Individual overall daily limits) | Biometric Login Overall Limit | Charges (in Rs.) | |||
|---|---|---|---|---|---|---|---|---|---|
| Transfer within Self Accounts | 2,00,00,000 | 2,00,00,000 | 2,00,00,000 | 2,00,00,000 | 5000 | Nil | |||
| Fixed / Recurring Deposit | 99,99,999 | 99,99,999 | Nil | Nil | |||||
| Third Party Transfer within SBI | 25,00,000 | 25,00,000 | 25,00,000 | 25,00,000 | 5000 | Nil | |||
| Interbank Transfer - NEFT | 25,00,000 | 25,00,000 | Nil | ||||||
| Interbank Transfer - RTGS | 25,00,000 | 25,00,000 | Nil | ||||||
| IMPS | Per Txn Limit 5,00,000 | Overall Daily Limit 5,00,000 | Per Txn Limit 5,00,000 | Overall Daily Limit 5,00,000 | 5000 | Nil | |||
| Quick Transfer | Per Txn Limit 50,000 Per Day Limit 50,000 |
Per Txn Limit 50,000 Per Day Limit 50,000 |
Nil | ||||||
| Credit Card VISA Transfer | 1,00,000 | 1,00,000 | Rs.15 Per transaction inclusive of Tax | ||||||
| mCash | 1,101 - Per Transaction 2,202 - Per Day 5,101 - Per Month |
1,101 - Per Transaction 2,202 - Per Day 5,101 - Per Month |
Nil | Rs. 2.5 Per transaction inclusive of tax | |||||
| UPI | Daily transaction limit of Rs 1,00,000 |
1,00,000 | 1,00,000 | Daily transaction limit of Rs 1,00,000 |
5000 | Nil | |||
| QR Cash Withdrawl | 4000 | 4000 | 4000 | 4000 | 4000 | Nil | |||
| YONO Cash | 20,000 | 20,000 | 20,000 | 20,000 | Nil | Nil | |||
| Merchant and Bill Payment | Bill Payments | 5,00,000 | 5,00,000 | 5,00,000 | 5,00,000 | 5000 | Nil | ||
| Mobile Top Up | Per Txn Limit 10,000 | Overall Daily Limit 50,000 | Per Txn Limit 10,000 | Overall Daily Limit 50,000 | Nil | ||||
| SB Prepaid Cards | 50,000 | 50,000 | Nil | ||||||
| DTH Recharge | 50,000 | 50,000 | Nil | ||||||
| Postpaid bill payment | 50,000 | 50,000 | Nil | ||||||
| SBI Life Premium | 50,000 | 50,000 | Nil | ||||||
| Transaction Limit for a newly added Beneficiary (First 4 days) | 5,00,000 | 5,00,000 | 5,00,000 | 5,00,000 | Nil | ||||
Minor Account
| Transaction | Individual Trans Limit | Total Limit | Easy PIN Limit overall limit | Easy PIN Limit transaction limit |
|---|---|---|---|---|
| Top-up | 2000 | 5000 | 5000 | 2000 |
| Bill Payment | 5000 | 5000 | ||
| DD | ||||
| e-RD, eTDR, eSTDR | ||||
| NEFT | ||||
| GRPT | ||||
| IMPS - P2A | ||||
| IMPS - P2P | ||||
| UPI | ||||
7. Is this available overseas?
Yes. It is available to domestic Internet Banking customers. One time activation password will be sent to registered mobile number with Bank.
8. Do I need to register with a specific provider to avail this ?
This facility is available across all providers.
9. Will there be more service available in mobile banking in the future?
Yes, the future service would involve more m-Commerce transactions like purchase of movie tickets, air/train tickets, etc.
10. How does Mobile Banking service work?
The Mobile Banking service works Through Smartphone application for customers having any mobile with data (GPRS) connectivity. This is also menu driven.
11. Are the transactions done on mobile phone secure?
All messages originating from your mobile phone are encrypted and travel to our Mobile Banking Server in secured mode.
12. Can I access Mobile Banking if I have not registered for Net Banking?
Yes. Kindly refer registration process.
13. How do I know whether my mobile phone has the necessary requirements for SBI Mobile Banking?
For using the Application Based mobile banking s, you need to have Smartphone with 4G/3G/2G.
14. How much memory space is required to install the mobile banking application?
40 MB of free memory space is required to install Yono Lite SBI Smartphone application (android, iOS, Windows).
15. How do I setup GPRS for the first time?
Please follow instructions provided by your Mobile provider.
16. Why am I taken to the Register menu on first use?
First time users have to complete the registration process through “Register” option on home page. You will get a message that mobile banking has been enabled over GPRS and your account is activated for mobile banking .
17. What is user name?
User name is a unique identification factor consisting of minimum 8 alphanumeric characters. Customer can choose the username during registration but cannot modify it later.
18. I have an Android phone. How do I download the application in the android based mobile handset?
For downloading the application on the android based handset, please follow the steps:
- Click on the icon name "Play Store" on the mobile Select the Search Google Play option.
- Type "Yono Lite SBI" and click on go Search option will display the application named with Yono Lite SBI.
- Select the application.
- Click on "install" On installation, YONO LITE SBI Application will appear as icon your mobile screen.
- Click on the icon "YONO LITE SBI" to open the application.
19. I have an iPhone. How do I download the application in the iOS mobile handset?
For downloading the application on the iOS handset, please follow the steps:
- From the Home screen, tap App Store on the mobile Select the Search option.
- Type "Yono Lite SBI" and click on go Search option will display the application named with Yono Lite SBI.
- Select the application.
- Click on "install" On installation, Yono Lite SBI Application will appear as icon your mobile screen.
- Click on the icon" Yono Lite SBI" to open the application.
20. I have a Windows phone. How do I download the application in the android based mobile handset?
For downloading the application on the Windows phone, please follow the steps:
- In the Windows Phone App list, tap Store. If prompted, sign in with your Microsoft account.
- Tap Search. In Windows Store search Type "Yono Lite SBI" and Search option will display the application named with Yono Lite SBI.
- Tap the application to select. Once you've tapped the app or game, on Overview, pan down to see screenshots. Tap Install to download it.
- Look in the App list for new app Yono Lite SBI.
21. How do I know that no unauthorized payments are made using Yono Lite SBI?
With Yono Lite SBI you initiate and authorize each and every payment that is made from your account. If you share your phone with another person, make sure you exit from the Yono Lite SBI application on your mobile phone. Also do NOT share your User name / password with anyone.
SETTINGS
22. I have changed my SIM. Can I continue to use the same handset for mobile banking service?
Yes, first register your mobile number with Branch and you can change the mobile phone number post login through 'Profile Settings' and choose 'Change Mobile Number'. Enter your new mobile number and reenter to confirm, click on Change. You will receive a confirmation message on your old Mobile number and after that use this only with the new SIM.
23. What if I change to a new mobile phone?
24. Can I access from multiple mobile phones or only one mobile phone?
No, it is mobile bound. You can only access in the device in which you are registered.
25. What are the requirements for accessing Yono Lite SBI?
- A smart phone with Android (OS 2.3 or above) and/or Apple (with IOS 4.1 or above) and/or and Windows (OS 8.1 or above)
- Internet connectivity like GPRS/EDGE/3G/4G/Wi-Fi.
- SBI Debit card or Internet Banking User Name and Password.
TROUBLESHOOTING & TECHNICAL SUPPORT
26. What happens if my phone gets hung when I am in the midst of a transaction?
Switch off the mobile and switch it on. Log in to the application using your User ID.
27. What happens if my phone gets switched off during a transaction?
Switch on the phone and start using the application from the beginning.
28. I am not getting a response when I click on the application icon on my handset. What do I do?
The application requires a free memory space of 40MB. Please ensure that free memory is available in your handset before you download the application.
29. Is this available in other languages?
Yes, it is available in 10 languages. They are Hindi, English, Telugu, Tamil, Kannada, Malayalam, Bengali, Gujarati, Marathi and Punjabi. Change Language option may be used to switch language.
30. How do I log out of the application?
You can log out of the application by choosing Logout icon from the top right corner otherwise by clicking back button from Home page.
31. I want to download the application afresh. Do I need to remove the current mobile application that is running on my mobile phone?
You may uninstall the existing application and download smartphone applications only from respective App Stores.
32. Can I avail of this from outside my city of registration/telecom circle?
If you have national roaming facility from the Cellular Provider, you can avail this from anywhere in India for SMS and GPRS based Mobile Banking. However, if you are traveling overseas, this will be available only if you have international roaming. However, please check the SMS charges in such cases.
33. What precautions do I need to take for accessing Mobile Banking?
Please note the following:
- After receiving the SMS with User ID and default password,immediately log on to Mobile Banking and change your default password
- Please don't disclose your User ID and Password to anyone.
- Please change your Password at regular intervals
- Please don't use obvious passwords (like name, date of birth, etc.).
34. I have a Dual SIM phone. Whenever, I try to login to Yono Lite SBI, I get an error “Unable to connect…Please check your device network connectivity...” what should I do?
Kindly ensure you have a working network connectivity in either of the dual SIMs.
Ensure that your primary SIM (1st SIM) is enabled for network connectivity (2G, 3G or 4G). In case, it is not, kindly swap the SIMs and try logging into the application.
35. My application gives an error “Invalid Username and Password” what should I do?
- Ensure you have an active SBI retail Internet banking username/User ID and password.
- The application is currently available for State Bank of India retail internet banking customers only.
36. What action should I take when the Application Unable to download. With the Error – 491?
- Kindly Go to Settings on your phone >> Accounts.
- Delete the Google Account.
- Restart your device.
- Add the Google Account back.
After successful completion of the above, launch the application again and login.
Suggestions/Queries?
Please post feedback, Suggestion and queries on application pages of the application stores at the feedback section. This will to enable us to improve the .
Email Address:feedback.statebankanywhere@sbi.co.in