Whatsapp Banking - Frequently Asked Questions
SIM Binding
I am not able to register for WhatsApp Banking. What should I do?
1. Verify the SMS format and the destination mobile number. 2.Ensure that the mobile number used to send the SMS is updated with your bank account. If it isn't, visit your branch to update your mobile number.
Who can register for SBI WhatsApp Banking?
1.SBI WhatsApp Banking is available for Savings account holders, Current account holders, NRI accounts, and proprietors of CC-OD accounts.
Is it necessary to subscribe to WhatsApp Banking for general bank-related queries?
1.No, you do not need to subscribe to WhatsApp Banking for general bank-related queries.
How can I stop receiving alerts and updates from the bank on WhatsApp?
1.To stop receiving communication from the bank on WhatsApp, send an SMS with the word STOP to +919022690226.
I have unsubscribed from State Bank of India's WhatsApp Banking. Can I subscribe again?
Yes, you can subscribe again through the following options:
- Scan the QR code available on the SBI official website or through Internet Banking.
- Send an SMS with the word "Hi" to +919022690226.
Is WhatsApp Banking secure?
1.Yes, all messages are secured with end-to-end encryption. However, do not share confidential banking information like PIN, CVV, or OTP over chat. The bank will never ask for such details.
Are there any charges for subscribing to WhatsApp Banking?
1.Using or registering for WhatsApp Banking is free of charge. The only costs incurred are for your data plan.
How do I make sure that I am chatting with State Bank of India's verified number?
1.State Bank of India's official customer service number on WhatsApp is tagged as a "Verified Business" by WhatsApp, indicated by a green tick next to the number. The verified number is +919022690226.
I have lost my phone. How do I ensure that account-related information via WhatsApp Banking is secure?
1.If you lose your phone, contact State Bank of India Support at 1800-11-2211, 1800-425-3800, or 080-26599990 to block WhatsApp Banking services on your device. You can also reach out to these numbers for any queries related to WhatsApp Banking.